Job Summary
The Warehouse Manager is responsible for all aspects of the warehouse operation. To ensure 100% delivery performance and excellence in customer service through efficient product picking for timely dispatch of vehicles and delivery of products to Papa John's restaurants. Responsible for QCC Warehouse budget control.
Duties and Responsibilities (other duties as assigned)
* Lead and motivate the Warehouse Operations Team to deliver required performance and standards.
* Take responsibility for warehouse staff, scheduling, recruitment, training, development, succession planning and performance management.
* Liase directly with staffing agencies to recruit and manage temporary staff as required.
* Lead continuous improvement of Health & Safety practices for all site warehouse and manual handling activities, ensuring both site and legal Health & Safety compliance and best practice.
* Become a key member of the site Health & Safety team and develop participation amongst other warehouse team members.
* Lead continuous improvement activity for warehouse operations, striving to increase accuracy, efficiency and accelerate site throughput. Develop warehouse activity metrics and key performance indicators, and develop team member‑led continuous improvement approach.
* Form collaborative alliances with all our Franchise customers and internal supplier departments.
* Maintain daily efficient, accurate and timely receipt, picking and dispatch of all products, keeping accurate records of all relative documentation (pick sheets, delivery and dispatch notes, inventory count forms, non‑conformance and hold logs, etc.).
* Support WMS implementation, become a super user, take responsibility for system hardware, end user training and team member user IDs and authorisations.
* Lead future warehouse systems development and support cross‑functional systems projects.
* Manage warehouse food safety best practice, ensuring compliance to and improvement of associated processes, systems and paperwork. Take lead role in QCC internal food safety site audits, ensuring delivery of ‘Superior’ Papa John’s audit standard.
* Order warehouse consumable products from selected vendors as required.
* Manage MHE fleet, ensuring safe operation, and liase with fleet provider as required.
* Act as liaison with Supply Planner to resolve issues with incoming deliveries, quantity and quality discrepancies, rejections of in‑bound freight, etc.
* Perform regular inventory counts and develop cycle counting process to ensure accurate stock level information is provided at all times.
* Manage Warehouse budget.
* Partner with external transportation team to accomplish timely dispatch times and efficient delivery service.
* Adhere to all Papa John’s International and PJ Food Service policies as stated in the company manuals and other communications.
* Build capacity growth strategies for the QCC warehouse and outside storage requirements.
* Control third‑party owned pallet packaging flows (Chep and IBC’s etc.), to ensure no financial liability or overstocking.
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