Job Description
* We are seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law.
* You must have direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications. You must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.
* You must have experience of working in a team as well as on your own initiative and must be organised and able to work under pressure to meet tight deadlines. You must also be able to work directly with customers, have excellent communication skills, and have a passion for delivering first class customer service.
Requirements
• Experience of dealing with the public and giving clear and unambiguous advice on complex issues. • Knowledge of service charge and Major Works recoveries. • Ability to meet deadlines and targets, demonstrating ability to achieve challenging targets despite constraints and obstacles. • Experience of referring debts to Court through on – Line Money Judgment. • Effective oral and written communication. • High level of numeracy to calculate service charges. • Experience of managing leasehold property in public sector. • Knowledge of Leasehold law as it relates to Right to Buy leaseholders.