Sheltered Housing Officer
Adecco is recruiting for a Sheltered Housing Officer on behalf of th London Borough of Richmond & Wandsworth. This role is ideal for candidates with experience working in sheltered housing environments, supporting older residents, and completing structured support plans.
Contract Details:
Type: Temporary
Pay: £21.03 per hour (PAYE) / £26.08 per hour (Umbrella)
Location: Cowick Road, Wandsworth, SW18 / Various sheltered schemes around the borough
Working Arrangements: Office based, home working 1 day per month
Hours: Full time, 36 hours per week (Monday to Friday)
Requirement: Enhanced DBS required
The post holder will be responsible for managing a designated sheltered housing scheme, ensuring tenants' wellbeing, safety, and independence while maintaining high standards of building management and record keeping.
This is a frontline role requiring strong interpersonal skills, the ability to work independently, and confidence using IT systems to maintain accurate records. The successful candidate will work within the Supported Housing Service under the Richmond/Wandsworth Shared Staffing Arrangement.
Key Responsibilities:
Manage the day‑to‑day operations, security, health and safety, and upkeep of a designated sheltered housing scheme.
Conduct regular wellbeing checks with tenants and act on concerns including safeguarding, domestic abuse, and vulnerability indicators.
Complete, review, and maintain Independence Plans and support plans for tenants.
Identify support needs and make referrals to statutory and voluntary services, including health and social care agencies.
Maintain accurate records using NPS, Microsoft SharePoint, and other relevant databases.
Support with benefit claims, income maximisation, debt management and access to specialist services.
Monitor voids, liaise with Allocations and Area teams, arrange viewings, and support tenancy sign‑ups and terminations.
Conduct safety checks within tenants' homes and communal areas, ensuring repairs and maintenance issues are reported and resolved.
Support Resident Associations, organise tenant meetings, and facilitate social and wellbeing activities.
Handle cash for social fund accounts and process payments in line with council procedures.
Assist with court cases, anti‑social behaviour issues, and tenancy enforcement where required.
Work collaboratively with Senior Sheltered Housing Officers, Emergency Response teams, medical professionals, and external agencies.Person Specification:
Knowledge
Understanding of the aims of sheltered housing
Knowledge of services for older people
Understanding the value of Resident Associations
Experience
Experience supporting older people in their homesSkills
Ability to operate fire, speech and alarm systems
Strong communication and negotiation abilities
Ability to write concise reports and maintain accurate records
IT proficiency, including Microsoft Word and Excel
Commitment to equality and inclusion
Experience organising activities for older people
Ability to travel between sites
Ability to undertake professional training
Understanding of safeguardingApply Now:
If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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