Overview
We have a fantastic opportunity for a Trainee Sales Consultant to join our team within Vistry East London, at our Walthamstow site. As our Trainee Sales Consultant, you will support the Sales Consultants in the day to day running of the regional sales hub/development in accordance with the customer journey. Working with the Sales Consultants, give support to all stages of the sales process with customers, maintaining necessary records and documentation across a number of sites and housing ranges. Assist with the delivery of successful continual sales at all sites within the designated hub/development.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Responsibilities
* Assist the Sales Consultants to follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
* Travel to all designated developments to undertake pre booked customer appointments; build knowledge of all relevant Vistry house types, availability and build progress.
* Build awareness of local market and economic conditions; work with the Sales Consultants to understand relevant purchase assistance schemes, alternative sites and house types to offer bespoke options.
* Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
* Take responsibility for company property, equipment and presentation across each designated development.
* Ensure all relevant Standard Operating Procedures, sales and other policies are understood and adhered to; maintain mandatory training requirements.
* Assist with internal or external audits as required in line with Vistry Values of ICQ.
* Demonstrate excellent customer service and advocate the customer journey; travel to all sites as required.
Qualifications and Experience
* Behave in line with our company values – Integrity, Caring and Quality
* Experience working in a customer facing role
* Proven track record of achieving sales targets
* Good planning and organisational skills
* Excellent communication and IT skills with demonstrable knowledge of Microsoft Office
* Excellent administration and organisational skills; friendly, trustworthy and professional attitude
* Patience and ability to remain calm in difficult situations; ability to work under pressure and meet sales targets
* Willing to be flexible in respect of day-to-day duties and hours worked; willing to travel to all sales sites, including regional offices
* Full driving licence and access to a suitable vehicle
* An interest in property and the housing market
Desirable
* 5 GCSEs / GCE including Mathematics and English (C grade or above)
* A Levels in any discipline
* Experience in generating leads and sales through telephone-based business development
* Proven sales and negotiation skills with ability to handle complaints
More about the Trainee Sales Consultant role
* Ensure all relevant SOPs and policies are understood and adhered to; mandatory training kept up to date.
* Drive excellent customer service and the customer journey, exceeding expectations.
* Use Vistry systems to perform role requirements and maintain clear information records.
* Work with internal and external stakeholders as ambassadors of Vistry.
* Travel to designated developments for pre booked appointments; gain detailed knowledge of house types and build progress to offer bespoke options.
* Support Sales Consultants in responding to cancellations and exploring alternatives on other developments.
* Proactively manage company property and presentation across developments.
Benefits
* Competitive basic salary and annual bonus
* Salary sacrifice car scheme; mileage allowance
* Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
* 2 volunteering days per annum
* Private medical insurance; competitive pension via salary sacrifice
* Life assurance at 4 x annual salary
* Share save and share incentive schemes
* Employee rewards portal and more benefits
Seniority level
* Internship
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Construction
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