Fresh Produce Technical Manager - Driving Quality & Customer Success Step into a pivotal customer-facing role where your technical expertise ensures exceptional product quality, smooth supplier collaboration, and outstanding service for key retail partners in the Fresh Produce sector. We are seeking an experienced Technical Manager to act as the primary technical liaison for customers, working closely with growers, suppliers, and packing partners to uphold the highest standards of product quality, compliance, and innovation. This is a non-site-based role with no line management, offering the opportunity to make a tangible impact by supporting both internal teams and customer relationships. Why this role is exciting:- Be the technical expert for customers, ensuring product quality, compliance, and service excellence Support suppliers, growers, and packing partners to deliver solutions and continuous improvement Influence product development, packaging, and innovation to enhance customer satisfaction Work closely with internal teams and key retail partners in a dynamic, collaborative environment Technical Manager Key Responsibilities Serve as the customer-facing technical liaison, collaborating with suppliers and internal teams Maintain and update product specifications, due diligence, and technical documentation Monitor product quality, resolve issues, and communicate with customers and suppliers Conduct supplier, grower, and packing partner visits to support quality and improvement initiatives Support new product launches, packaging changes, and seasonal transitions Capture and report competitor activity, market trends, and technical insights Assist with customer tenders, documentation requests, and ad hoc technical projectsTechnical Manager Key Requirements Proven experience in a retail customer-facing Technical role within Fresh Produce Strong communication, relationship management, and organisational skills Proactive problem-solving mindset with the ability to manage multiple priorities Attention to detail, with a focus on continuous improvement and compliance Confident working with suppliers, growers, and cross-functional teams Knowledge of quality standards, technical specifications, and supply chain processesThis is an opportunity to play a critical role in a growing, dynamic Fresh Produce business. You will be recognised and supported as a key contributor, with the chance to influence quality, product development, and customer satisfaction across the supply chain. This is a UK-based position, and as such, applicants must have the Right to Work in the United Kingdom. Evidence of your Right to Work will be requested prior to interview