Role
We are now seeking an ambitious, motivated, and relationship-driven Franchise Services & Growth Manager to join our successful Franchise Services team. Ideal for someone who combines commercial acumen with a passion for education, this role offers the chance to influence business success across a growing network whilst driving sustainable growth and delivering measurable performance improvements.
Key Responsibilities
* Partner with franchisees to monitor service delivery, ensuring compliance with brand standards and legislative requirements
* Provide first‑line support across business operations, education delivery, marketing initiatives, and internal systems
* Coach and develop new and existing franchisees to promote continuous improvement and commercial success
* Drive centre performance through KPI management and structured business reviews
* Deliver engaging training sessions at annual conferences, regional meetings, centre visits, and development workshops
* Provide marketing and business growth support to maximise centre performance
* Facilitate centre resales within the franchise network
* Maintain strong cross‑functional relationships and report insights and emerging trends to senior leadership
* Report directly to the Franchise Services & Growth Manager
Qualifications
* Proactive service provider, confident communicator, adaptable, organised, and capable of managing multiple projects in a fast‑paced environment
* Proven ability to build and sustain strong, commercially productive and supportive relationships
* Excellent organisational and time‑management abilities
* Excellent written and verbal communication skills
* Strong working knowledge of Microsoft Office, with the ability to produce clear reports, analyse data, and deliver professional presentations
* Bachelor’s degree in teaching or business background
* Disclosure and Barring Service (DBS) clearance (working with children)
* Full UK driving licence – travel will be required
* Business, corporate, marketing, or educational background
* Two years of tutoring or classroom teaching experience
* Marketing and social media experience
* Experience within a franchising environment (advantageous but not essential)
Job Types
Full‑time, Permanent
Pay
£32,000.00-£36,000.00 per year
Benefits
* Company events
* Company pension
* Flexitime
* Referral programme
* Work from home
Education
Bachelor's (required)
Licences / Certification
Proof to Right to Work in the UK (required)
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