Hi, weâre Aegon. Maybe youâve heard of us? Maybe you havenât. But thereâs a good chance you know someone that we manage money for. Weâve got almost 4 million customers in the UK. That's 1 in 10 UK adults!\n\nWe help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive to create a diverse organisation that plays a meaningful role in driving greater equity, inclusion, and belonging. \n\nThe Opportunity:\n\nAegon is offering a Customer Contact Apprenticeship designed to provide you with the skills and knowledge needed to excel in a customer service role in the financial services industry. \n\nLearn and Grow: Receive comprehensive training and development including industry-recognised qualification (SCQF level 6 - Customer Service in Financial Services)\n\nCollaborate: Work closely with your team and other departments to ensure a seamless customer experience.\n\nWhat's in it for you:\n\nA permanent job offer upon successful completion of your apprenticeship, on condition that youâre meeting expectations in the role too\nFull support throughout your qualification.\nWeâre serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and weâll put in 9%. If you decide to contribute more, weâll match it up to a combined total of 20% of your salary (thatâs 7% from you and 13% from us). \nA discretionary bonus, depending on personal and company performance\n34 days leave per year (including bank holidays, pro-rated for part-time)\nWe also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments. To find out more about what to expect at Aegon, visit our careers site.\n\nWhat Happens Next? \n\nThe first step in our process is designed to find out more about you, your skills, and behaviours. Youâll initially be invited via email to undertake a short series of games / tasks to help us learn a bit more about you. These are designed and officiated by our partner Arctic Shores (the email will come from them as well!). Candidates successful at that stage will be contacted to arrange time for a screening call. If that goes well and you are happy to progress, you will be invited to interview in person at our Edinburgh office on Thursday 26th March 2026.\n\nWe like to do things a bit differently, so be prepared for an imaginative and immersive assessment experienceâ¦. Donât worry, weâll tell you more about this when the time is right, first things first, Apply now\n\nThe legal bits \n\nWe will need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references. You will be required to attend one of our offices in person with your right-to-work documentation.\n\nEqual Opportunity Employer:\u202F \n\nWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual\u202Forientation\u202For gender identity. What youâll do:\nEngage with customers. Provide exceptional service to our customers via phone, email, and chat addressing their inquiries and helping to resolve their requests. What weâre looking for:\n\nMaths at a National 4 level and English at a National 5 level\nA passion for customer service\nGood communication skills â verbal and written\nA strong motivation to learn and develop\n \n