Overview
Position: Shift Supervisor
Contract Type: Permanent – 45 hours per week
Location: Sittingbourne, Medway ME10 3NH
Shift: Days / Monday-Friday / 01:00-11:00
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? DHL eCommerce UK has been recognised as a Best Workplace 2025 and Top Employer for the 5th year running. In addition to competitive pay, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and more, plus pension, enhanced family leave, childcare discounts, and an employee assistance programme.
About the role: You will lead the depot operations team, with a focus on conducting effective driver pre-briefs and de-briefs. Ensure all driver and operational documentation is accurately completed and maintained. Provide clear communication for drivers and customers via telephone and company IT systems to support operations.
Key Role Responsibilities
* Lead and support the team of Operations Controllers, overseeing resource planning and conducting driver pre-briefs and de-briefs.
* Manage transport, courier, and fleet operations efficiently to ensure service standards are met.
* Ensure all health and safety procedures are followed in full compliance with site risk assessments.
* Oversee daily operations and promote operational best practices.
* Plan and allocate operational resources effectively in line with workload requirements.
* Monitor operational costs and lead investigations into claims or discrepancies.
* Handle and resolve any issues which arise, identify risks.
* Ensure daily communication takes place between shifts and that an accurate “handover” process is in place.
The ideal candidate will have
* Strong communication skills, with the ability to delegate where necessary.
* Process management experience.
* Knowledge of resource management and deployment.
* Good IT skills.
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV.
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. We will ensure that our resourcing activities are fair, transparent, and consistent across the UK, irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We are committed to attracting the best possible person for every vacancy and to fostering an inclusive environment where employees feel they can bring their true selves to work every day.
Additional details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Transportation, Logistics, Supply Chain and Storage
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