We are looking for Applications Support Engineer to join our Resource Engineering team. We are looking for someone with experience in fault finding DSX & Vision product suite of solution/s at both hardware and software levels. 00, 2 x nights 19.24/7/365 shift pattern
This is a significant role to be a part of a dedicated team supporting and maintaining NEC Public Safety solutions.
This role reports into the MCA Communications systems Support Engineer for the organisation, and is focused on triage of incidents, incident resolution and proactive maintenance of NEC Public Safety systems.
Fault finding NEC Public Safety’s DSX & Vision product suite of solution/s at both hardware and software levels.
To answer queries made by the customer on NEC Public Safety managed products, operational/configuration or performance enhancing.
Experience at either 1st or 2nd line level of a service desk environment
Experience of Shift working Day and night. Fixed 12-hour shift rotation.
Proven experience administering and working with Microsoft Windows 10, Windows Server up to 2016
Practical experience in TCP/IP network support
MS Business Applications experience including Excel, Visio, Word
Proven experience working to ITIL best practices
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
~25 days paid holiday with the option to buy/sell
~4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
~ A Group Pension Plan
~ A selection of flexible benefits to suit your individual needs
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. We’d love your help. And we’ll support you all the way.