Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.
As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. For this position, we’re seeking those with experience working in a similar software/IT support role with the ability to support the team with the on-call requirements.
As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.
We offer:
About Dematic:
Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.
Learn more here about Dematic's Software -
Tasks and Qualifications:
Key Responsibilities:
1. Assumption of on-call duties in an international environment.
2. Service delivery manager for new and long-term existing customers.
3. Carrying out software support incl. documentation of incoming .service cases including a description of solutions.
4. Project collaboration in software projects (CS, MU, PS, IS).
5. International project commissioning and after-go-live support.
6. Service support for existing customers (WCS, MFC).
Qualifications & Experience:
7. Experience with 24/7 on-call 2nd-level support
8. High level of service and customer orientation
9. Solution-oriented and analytical approach
10. Software affinity and experience in handling Software Applications
11. Knowledge of the automation environment/warehouse management systems
12. Knowledge of the logistics IT environment
13. Willingness to travel
D