Salary: £38,000 - 42,000 per year Requirements: Significant hands-on experience working in SIAM or complex multi-supplier IT environments ITSM and Service Operations expertise Background in large Service Integration environments, Managed Service or outsource providers Strong practical knowledge of ITIL-based service management Experience managing strategic service providers and internal teams in highly regulated enterprise environments Familiarity with enterprise service management platforms and tooling (ServiceNow highly advantageous) Excellent stakeholder engagement and leadership skills Responsibilities: Own the operational health, effectiveness, and maturity of the SIAM capability Ensure seamless integration of services across a multi-supplier environment Lead the performance and maturity of ITIL-based service management practices Support Practice Leads and SMEs while defining a clear maturity roadmap Manage, govern and challenge Tier 1 strategic service providers Drive accountability and ensure suppliers meet agreed service levels and standards Engage with stakeholders, acting as a trusted operational advisor to senior client stakeholders Represent SIAM operations in governance forums, operational reviews, and strategic discussions Oversee operational assurance, performance reporting, service resilience, and operational risk management Provide leadership during major incidents or service crises Lead and develop a team of SIAM Service Managers and SMEs Foster a culture of accountability, collaboration, and continual improvement Technologies: Support ITIL ITSM ServiceNow REST More: We are offering an exciting opportunity for an experienced Head of SIAM Operations to lead the operational delivery of a large-scale Service Integration and Management capability within a complex, multi-supplier environment. This senior role is highly client-facing, demanding strong leadership and stakeholder engagement skills. The position is located in Nottingham, requiring on-site presence a number of days per month, with the flexibility of remote working. We emphasize a culture of accountability and continuous improvement while providing a supportive environment to drive excellence. last updated 11 week of 2026