Are you methodical, highly organised, great at juggling ten plates and glasses at the same time whilst still solving a problem that hasn’t even arisen yet? Then come and join us at the Mary Ward Settlement as our Access to Services Manager! You are a proactive, people-focused manager with a passion for delivering exceptional service. You will lead a high-performing team that ensures a welcoming, inclusive, helpful and efficient experience for all students, staff, and visitors. In this pivotal role, you will oversee a dynamic advice and guidance team, ensuring that every interaction is informed, supportive and aligned with our commitment to excellence. You will be a ‘go-to’ person who ensures that activity runs smoothly with the right resources and support in place all whilst demonstrating a calm and professional approach. You will be joining an organisation who is genuinely warm and welcoming, who thrives on nurturing people and their growth. You will work closely with staff who are skilled and passionate people who are a pleasure to work with. We are a multi service charity who offer adult learning, access to free legal advice and community services that work with the most vulnerable and disadvantaged groups to build stronger communities. Based over three sites in Stratford, Southwark and Holborn. This is a wonderful opportunity for an individual who wants to immerse themselves in a successful, interesting and inspiring organisation. We very actively encourage applications that are representative of the diverse communities that we serve.