Overview
Senior Manager - Release & Change Management at PwC. Focusing on Change and Release Management, the Senior Manager will oversee Change Advisory Boards, consider business risks and ensure large-scale product releases follow process for successful implementation. The role is part of PwC's Information Technology Operations/ITSM efforts to manage and maintain technology infrastructure and services.
Responsibilities
* Demonstrates intimate abilities and/or a proven record of success as a team leader
* Understanding and in-depth knowledge of IT Service Management (ITIL) and SDLC methodology
* Coordinating and/or playing a key role in ServiceNow product support, implementation, or process ownership
* Maintaining continuity of technical knowledge significant to the operation of a business area
* Aligning with product support including knowledge sharing and maturation of product support model
* Experience with business change and community champion programs involving the ServiceNow platform
* Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions
* Supporting stakeholders and customers through product releases and platform upgrades
* Performing data analysis to build action plans toward IT Service Management adoption aligned to PwC Technology strategy
* Maintaining and improving stakeholder communication channels (SharePoint, distribution groups, etc.)
* Coordinating and collaborating with a diverse global team to achieve outcomes
* Coordinating or supporting product updates and changes to the platform
* Supporting the creation and maintenance of product roadmaps
* Communicating and presenting business and technical information to a wide variety of audiences
* Operating with independent authority and good judgment to resolve technical issues related to business applications
* Leading teams in a rapidly changing environment including performance management, coaching for development, and resource assignment
* Mentoring operations or technical team members to increase business acumen and communication effectiveness
Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Senior Manager
Education
* Information Technology, Information Systems Management, Data Science, Business, Program or Project Management
Other Education or Qualifications
* Understand the importance of having correct information management
* Knowledge of Information Security and Data Protection
* Correct Information Security Management
Required Skills
See job description for required ITSM/ITIL and related competencies. (Details are included in the original posting.)
Optional Skills
Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, IT Infrastructure Upgrades, IT Operations, IT Project Lifecycle, IT Support, and additional related competencies.
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
Not specified
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
* Industries
* Professional Services
#J-18808-Ljbffr