Joining our friendly and hardworking family as a Customer Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first-class service and keeping colleagues and customers safe at all times.
What will I be doing?
No one day is the same as the next in TP branch life, but here are a few pointers:
* Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
* You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
* You'll also be responsible for ensuring the safe and correct movement of our products around the branch. Safety is at the forefront of everything we do; your aim will be to ensure that our standards never slip by adhering to all stay safe policies and procedures.
What experience do you need?
This is a key customer-facing role, you need the ability to provide great customer service, build effective relationships, and work as part of a team. Previous experience managing large customer accounts and developing relationships will be beneficial. We can teach you the rest.
Does this sound like you?
We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Customer Service/Sales Experts. Are you:
* Someone that is highly adaptable, resilient, and tenacious with high levels of energy and drive.
* Someone who thrives in a dynamic and fast-paced environment.
* Someone with a friendly and outgoing personality who is happy to communicate face-to-face with customers and build strong relationships.
Being a Customer Service/Sales Expert in TP gives you a fantastic opportunity to excel and continue developing your career, if you choose. As a new colleague, you will be encouraged to enroll onto a TP development scheme — available to colleagues and managers at all levels of our business. We will support you with a development plan that embraces our values.
You’ll also receive £Competitive pay + Benefits (including an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group-wide colleague discounts across the Travis Perkins Group, including Toolstation). Plus, we offer online discounts at leading retailers, airport parking, theme parks, dining out, and cinemas. Our working hours provide a great work-life balance — most of our customers enjoy weekends and bank holidays off, and so can you!
Although you may not know much about Travis Perkins now, look closer and you might be surprised. Despite our size, we have the values of a family-run business combined with the ambition of a forward-thinking company. We pride ourselves on being a great place to work, voted one of the UK’s Top Employers every year since 2010. We offer extensive career opportunities across our 5 leading businesses, operating from over 1,400 outlets nationwide with more than 20,000 colleagues.
We’re committed to becoming a truly inclusive employer. We want everyone to be at their best, feeling safe, welcome, and confident to be their authentic selves. You be you, it makes us, us.
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