Be the voice of a World Class Sports hape the future of a Global Sports brand West Midlands Office based. Were looking for a Champion Customer Service Specialist someone who thrives in a fast paced environment, owns every customer interaction, and delivers standout moments for fans to remember. Our client is the 1 rated sports memorabilia retailer on Trustpilot globally, delivering 100% authentic signed items from sporting legends to passionate fans around the world. Our reputation rests on premium products, exceptional service, and a relentless extra mile mindset. Your Mission Be the frontline voice via email, messaging, and phone with speed, accuracy, and warmth Resolve issues swiftly, from courier delays to special requests, turning challenges into wins Protect our Trustpilot excellence, maintaining a five star standard every time Build lasting relationships with both new and returning customers Stay organised manage data entry and keep response times sharp Who You Are Equipped with solid Customer Service experience in a demanding and fast paced set up. A natural communicator who thrives under pressure Solution focused, empathetic, and professional in every interaction Happy to flex hours evenings and weekends are part of the big match mentality Proud to uphold exceptional standards for speed, accuracy, and care The Rewards £40,000 £45,000 base performance bonuses Career growth with a global market leader Staff discounts, casual dress, and free parking Company events & a team driven environment Ready to deliver world class service for a world class brand?