Work Area Manager – Royal Mail
Salary £35,294 – £38,207 (dependent on experience), 10% bonus potential, 25 days annual leave, generous pension scheme.
Shift pattern: 41 hours, Monday – Friday 14:00 – 22:00.
Location: Leeds Mail Centre, Leodis Way, Leeds, LS10 1AZ.
Responsibilities
As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area. You will lead a dedicated team of full and part‑time employees, hold regular one‑to‑one and team meetings, review the area’s performance and plans daily, champion health and safety initiatives, increase efficiency, identify areas for improvement, support the Shift Manager, provide a high quality of service to customers, ensure all operational targets are met, and manage the team’s sick absence, attendance, training and development. You will also be involved in our continuous improvement programme.
Qualifications and Skills
We are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. Demonstrated experience in the following areas is required:
* Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues, uses platforms to recognise superstars, appeals to both heart and brain when communicating.
* People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and develops talent, collaborates, takes time to know and understand others’ needs and perspectives, ensures a supportive environment where achievements are recognised.
* Resilience Focus: Is approachable, provides reassurance to others, adapts to new challenges, communicates regularly and informally, deals with ambiguity, remains positive and realistic under pressure.
* Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions, shares learning, provides guidance, builds confident teams using a coaching style, holds others accountable, uses resources to ensure delivery, keeps promises, trusted by teams and colleagues.
* Improvement Focus: Implements transformation, reduces costs, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working, implements new processes and services to meet changing customer needs.
* Customer Centric Focus: Implements a customer‑first culture, introduces ways to improve experience, puts the customer at the heart of decision‑making, monitors goals for customer service, promotes investment and change that improves the end‑to‑end customer experience.
Application Process
If you are interested, please complete your application online and submit your current CV.
Assessment
The assessment includes a capability‑based interview and a short management scenario exercise provided on the day.
Job reference number: 331626
Closing Date: 29th November. The advert may close early if the desired number of applications is reached.
Equality, Diversity and Inclusion
Royal Mail is committed to inclusion and represents the diverse communities we serve. We welcome applications from all individuals, including members of the armed forces community, cadet instructors, and spouses/partners. If you require any adjustments to support the recruitment process, please discuss these with your recruiter.
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