Communication To communicate on the phone, by email or in person with staff from a wide variety of NHS / other departments in a confidential, professional, and efficient manner so that good communication between the surgery and all other services is maintained.
To communicate in a professional, friendly and helpful way with patients, carers and the general public to maintain an excellent profile for the surgery amongst its users including communicating test results where appropriate.
To maintain confidentiality for all patients and users of the service.
To communicate effectively and sensitively with service users who maybe angry, confrontational, upset, anxious, fearful or have communication difficulties such as poor language skills, hearing loss or learning disabilities.
Responsibility Prioritise workload and day to day tasks as allocated by lead GPA. To support the effective maintenance and management of office systems To be responsible for recognising own training needs and identifying training needs that may help improve services quality.
Confidentiality: In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients their carers, Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision of lead GPA. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload, and resources.
Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in Audits where appropriate
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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