Join to apply for the Receptionist/Care Navigator role at NHS.
Posted: 19 October 2025.
Job Summary
Part‑time position – 21 hours per week.
Working hours:
* Monday: 0800‑1700 (1‑hour unpaid lunch break)
* Tuesday: 0800‑1600
* Friday: 1300‑1830
This role ensures a friendly, helpful, and efficient service to doctors and patients in a busy practice.
Main duties of the job
* Answering the telephone and dealing with enquiries in a helpful, tactful manner.
* Care navigation to services we have available to patients both in the practice and locally.
* Making appointments for patients, surgeries and clinics on the appropriate computerised diary system.
* Opening and closing of the clinic premises as appropriate.
* Admin activities as advised by practice manager.
* Other reasonable tasks necessary to fulfil your role and assist with the smooth running of the primary care network.
* Some sickness/holiday cover will be required from time to time.
About Us
The New Surgery in Brentwood is part of the Brentwood Primary Care Network (PCN). We work across 2 sites within 3 miles of each other. Our branch surgery, The Brambles, is a smaller site and reception staff are required to work across both sites on occasion.
We are a busy practice with 13 800 patients and have a Good CQC rating. We are situated near Brentwood high street, with parking available for staff.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well‑person check‑ups.
Details
Salary: Depending on experience
Contract: Permanent
Working pattern: Part‑time
Reference number: 29092
Job location: 8 Shenfield Road, Brentwood, Essex, CM15 8AB
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification – Essential
* Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
* Ability to work in a fast‑paced environment.
* Experience of working with the general public, being tactful and empathic in distressing situations.
* Experience of typing and using Word and Excel.
* Ability to work as part of a team.
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Experience in General Practice and knowledge of SystmOne would be advantageous but full training will be given.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Employer details
Employer name: Primary Care Careers
Address: 8 Shenfield Road, Brentwood, Essex, CM15 8AB
Website: https://www.eoeprimarycarecareers.nhs.uk/
Seniority level
Entry level
Employment type
Part‑time
Job function
Administrative
Industries
Hospitals and Health Care
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