About Our Client
This opportunity is with a well-established organisation in the retail industry, known for its strong market presence and innovative approach. The company operates as part of a large organisation and focuses on delivering high-quality products and services to its customers.
Job Description
* Oversee business-critical applications (ERP, CRM, POS, ecommerce, franchise tools).
* Vendor management, release coordination, Tier 1-3 application support
* Training, user support, franchise onboarding
* Align systems to evolving operational needs
* Collaborate with IT Ops team to coordinate end-user support, issue triaging, and knowledge base management
* Provide application enablement and integrations in support of ecommerce growth
* Evaluate and recommend new technologies to support growth and innovation.
* Ensure applications comply with GDPR, and industry standards.
* Identify inefficiencies and automate workflows across departments (sales, marketing, operations).
* Drive adoption of Digital tools amongst staff and ensure proper training
The Successful Applicant
A successful Head of IT Applications should have:
* Proven experience in managing IT applications within the retail industry.
* A strong background in software development, implementation, and optimisation.
* Knowledge of industry best practices and emerging technologies.
* Excellent leadership and project management skills.
The ability to communicate effectively with technical and non-technical stakeholders. A successful Head of IT Applications should have:
* Strong project management and change management skills
* Strategic thinking and business acumen
* Excellent communication and stakeholder engagement
* Analytical mindset with data driven decision making
* Deep understanding of customer journey mapping and UX
* 7+ years in business applications, IT management, or digital transformation
* Experience in beauty, wellness, retail, or hospitality industries preferred
* Proven track record of leading enterprise software implementations (e.g., CRM, ERP)
* Familiarity with SaaS platforms and cloud-based solutions
Tools & technology proficiency
* CRM
* ERP
* E-commerce: Shopify
* Power BI, Tableau, Google Analytics
What's on Offer
* Opportunities for professional growth and development.
* Pension
* Bonus
* Private Medical
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