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Customer Service Expert (Inbound calls and Administration), Sheffield
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Client:
Aviva
Location:
Sheffield, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
4f8e08609c63
Job Views:
6
Posted:
02.05.2025
Expiry Date:
16.06.2025
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Job Description:
Kick Start Your Customer Service Career with Aviva
Customer Service Expert - Starting salary between £25,400 – £29,028 (depending on hours, location, skills, and experience)
Our standard full-time contracts are for 35 hours per week (with options for part-time work). We also offer an enhanced 40-hour contract with a salary of up to £32,571.
Allocated shift pattern: between 08:30 – 17:30, Monday – Friday
If you love helping people, this role in our Customer Services team is perfect for you. You'll be trained, supported, and encouraged to become an expert who helps make our customers’ lives easier and guides them through financial planning complexities. We're trusted by 15 million customers across the UK.
About the role:
You’ll work in a supportive environment, building rapport with customers, assisting with Pension, ISA, and Investment products. Joining our Wealth Business, you'll be the face of Aviva, handling calls, admin, and digital support, with opportunities to gain specialist pensions knowledge to advance your career.
Skills and experience needed:
* Empathetic communicator who builds customer relationships
* Customer service experience in a corporate, retail, or hospitality setting
* Quick learner with ability to understand financial knowledge
* Experience with Microsoft applications
Note: This role is not sponsorable under the Home Office points-based system.
Benefits:
* Salary between £25,400 and £29,028, with an option for a 40-hour contract earning up to £32,571
* Bonus opportunity - 6% of annual salary based on performance
* Generous pension scheme - up to 14% contribution from Aviva
* 25 days holiday plus bank holidays, with buy/sell options
* Up to 40% discount on Aviva products and retailer discounts
* Up to £1,200 of free Aviva shares annually through our Share Plan
* Supportive policies including parental and carer’s leave
* Flexible benefits including cycle to work
* Paid volunteering days and community involvement
* Wellbeing support and tools
Learn more and calculate your total Aviva Reward using our calculator.
Inclusivity: We welcome applications from all backgrounds and experiences. Flexible working options are available, including part-time and job shares. We adapt locations, hours, and patterns to suit our customers, business, and colleagues.
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