1. Exciting opportunity to grow your skills as a Customer Service Associate.
2. Competitive salary, located in Central London.
About Our Client
This organisation operates within the FMCG industry and is known for its focus on delivering high-quality products and services. As a small-sized company, it values efficiency and customer satisfaction, ensuring employees are an integral part of its success.
Job Description
3. Respond promptly to customer inquiries via email, phone, and chat.
4. Resolve customer complaints and escalate issues when necessary.
5. Maintain accurate records of customer interactions and transactions.
6. Collaborate with internal teams to ensure timely resolution of customer concerns.
7. Provide detailed product and service information to customers.
8. Identify opportunities to improve customer satisfaction and processes.
9. Support administrative tasks related to customer service operations.
10. Assist with training new team members as needed.
The Successful Applicant
A successful Customer Service Associate should have:
11. Experience in a customer-facing role, preferably within the FMCG industry.
12. Strong communication and problem-solving skills.
13. A proactive and detail-oriented approach to work.
14. Proficiency in using customer relationship management (CRM) tools.
15. Ability to work effectively in a team-oriented environment.
16. Basic understanding of administrative and business support functions.
What's on Offer
17. Competitive salary of approximately £27,000 to £30,000 per annum.
18. Generous holiday allowance to support work-life balance.
19. Opportunities for professional growth within the FMCG industry.
20. A permanent position in a supportive and collaborative team environment.
If you are ready to bring your skills to a rewarding role as a Customer Service Associate, apply now to join this exciting opportunity in the FMCG sector.