Homeowner Account Manager - Telford at Travel Chapter
Employment Type: Fixed Term (12 months)
Salary: £27,000 + Company Car + Bonus
Hours of Work: 37.5
Location: Telford
What will I be doing?
As a Homeowner Account Manager, you'll be the primary contact for owners of holiday properties that we market. You'll manage a portfolio of up to 190 properties in your local region.
This data‑driven role has three core objectives:
* Increase bookings and revenue for each property year on year.
* Cultivate and enhance quality relationships with property owners.
* Improve the overall quality of our portfolio and the earnings it generates.
Key Responsibilities
* Utilise data to set competitive prices and adjust them as needed to maximise bookings.
* Recommend property upgrades, additions and expanded target audiences to owners.
* Identify and eliminate barriers to bookings, like competing listings or restrictive booking requirements.
* Communicate effectively with owners, proactively address issues and provide performance updates.
* Review contracts to align with company standards and increase revenue.
* Monitor and recommend improvements to property quality scores.
* Identify opportunities to maximise additional revenue streams.
Ideal Candidate
* Previous account management experience
* Strong data analysis skills
* Results‑driven mindset
* Excellent communication and influencing abilities
* Customer‑focused mentality
* Proactive problem solver
* Self‑starter with top‑notch time management
* Valid driver’s licence (property visits required)
What’s in it for you?
* 25 days’ paid holidays plus bank holidays
* A special day off for your or a loved one’s birthday
* £500 paid towards a holiday of your choice
* A paid day to volunteer with a charity close to your heart
* A friends and family discount scheme
* Life assurance for your peace of mind
* Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
* Exciting social events, including famous Christmas parties!
About Travel Chapter
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. With a strong family ethos and a collaborative culture, we continue to grow and are recognised on the Sunday Times Best Places to Work 2024 list.
Diversity is key to our success. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
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