Hospitality Line is a leading service provider to the travel industry and due to expansion an opportunity has arisen to join our operations team, where you will be engaging directly with our B2B customers and fulfilling their reservation and admission requirements.
Role Profile:
Processing of group and FIT reservation requests in a prompt, friendly and efficient manner by telephone and in writing.
Making group bookings for restaurants and attractions throughout the UK and Northern Europe.
Providing booking advice and assistance to our tour operator and consumer clients and suppliers
Identifying, engaging, negotiating and on boarding of new supply partners.
Building and maintaining strong relationships with clients and suppliers.
Pro-actively developing and maintaining knowledge of our product ranges by attending events and trips to experience the product we offer. Some of these will be in the evening and allow you to experience the shows, attractions and venues we are offering.
Participate in on call rota during evenings and weekends (after training and approximately 1 in 8 weeks).
Skills required:
Experience in the travel industry or in a B2B environment
Confident, polite and professional telephone manner
Strong written and verbal communication skills
Excellent customer service skills
Ability to work with a sense of urgency and meet deadlines
Demonstrate excellent attention to detail
Computer literate – training will be provided on our in-house system
Numeracy skills
Interest in food, restaurants and other leisure products
French speaker (not essential but preferred).
Job Type: Permanent/Hybrid (office based 3 x per week in Northfleet)
Core Hours: 9:00 am to 5:30 pm (1 hour lunch), 5 days a week
Job Types: Full-time, Permanent
Salary: Competitive
Benefits: Hybrid model
Schedule: Monday to Friday
Work Location: Hybrid remote based in Northfleet, Kent.