Job overview
We at Synnovis are looking for two Band 3 Administrators to join our expanding Virology and Microbiology team. Both these roles sit within Synnovis Infection Sciences team at Blackfriars Hub, offering a specialist service to a wide range of complex patients. As part of the UK’s leading and fastest-growing pathology company, you will work with state-of-the-art technologies in a dynamic and innovative environment.
The desired Band 3 Administrator we are seeking to join Microbiology and Virology will be a quick learner, team player and always looking to develop their current administrative and people skills, whilst keeping our patients and fellow colleagues (clinical and non-clinical) in mind during providing our Infection Sciences diagnostic service.
This role will be based at our state-of-the-art Blackfriars Hub, where you will be predominately office based within a patient and colleague focused role.
This role focuses on managing urgent requests in collaboration with senior Biomedical Scientists, ensuring that inquiries from trust users and clinicians are handled efficiently within designated timelines. Responsibilities include coordinating routine administrative tasks, maintaining accurate records, uploading and transcribing results, assisting with scheduling and procurement, and providing support to team members as needed. The Administrator plays a key role in enhancing laboratory efficiency by streamlining administrative processes and fostering effective communication across teams. Please note: this is an administrative position and does not involve technical, hands-on work within the laboratory.
The role requires regular interaction with laboratory staff and involves frequent movement between offices and laboratory areas across multiple floors.
Main duties of the job
These two roles support the day-to-day running administratively of the Virology and Microbiology offices, within the Infection Sciences department. You will hold a variety of responsibilities to ensure the successful delivery of Infection services, in line with our corporate objectives.
The two-post holders will help with the day-to-day running of the Microbiology and Virology office. You will hold a variety of accountabilities. These may include, but are not limited to:
• Provide administrative support to the Virology and Microbiology Operations which include answering the telephone, writing minutes, organising meetings, uploading reference laboratory results and other essential documents.
• Maintenance of the office protocols relevant to the section
• Implementation of the Departmental Health and Safety procedures, within the office area.
• Responsibility for new staff in respect of office procedures.
• Liaise with the medical and technical staff on all clerical matters.
Working for our organisation
Synnovis is a partnership between SYNLAB UK & Ireland, Guy’s and St Thomas’ NHS Foundation Trust, and King’s College Hospital NHS Foundation Trust. Our organisation brings together the very best in clinical, scientific and operational expertise, and displays in action the core values at the heart of our brand: science for life, collaboration for the benefit of everyone, and innovation and quality.
This role is within Synnovis Analytics, which is responsible for the provision of Pathology testing services to Synnovis’ patients and customers.
You will have a suite of learning opportunities available through The ACCE competencies programme, the Scientific Learning and Development Fund and the Synnovis Academy through which you can receive funding / support for advanced qualifications.
Through our Innovation Accelerator Fund, you can apply for finance to get that new innovative scientific project off the ground, and participate with the wider scientific community through symposiums, conferences and other peer group meetings.
Detailed job description and main responsibilities
At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London.
For now, the job you are applying for will be based at one of our hospital sites however, from 1 April 2024 our people and services will start to move to our Hub laboratory in Blackfriars, Southwark, SE1, with some work remaining in refurbished essential services laboratories across our hospital network, focusing on the rapid turnover of urgent tests. Please do ask your recruiting manager if you wish to find out more.
This role supports the day-to-day running of the administrative and secretarial function. Reporting to the Office Manager, you will hold a variety of responsibilities to ensure the successful delivery of pathology services, in line with our corporate objectives.
Key Responsibilities
Management, Organisational and Administrative
• To organise and implement effective cover to ensure the workload of the specific sections is processed in a timely and efficient manner.
• To receive and tactfully provide advice and instruction to visitors, staff and patients.
Secretarial Services
To establish and maintain high standards of work within the office area by the communication and receipt of routine, complex or sensitive information.
• To maintain and update as required standard operating procedures covering all aspects of activities within the office area in relation to the provision of the Infection Sciences services.
• To provide secretarial assistance in co-ordination with other secretaries within the department.
• To maintain the departmental filing systems to an acceptable standard.
• To ensure the provision of an effective telephone answering service for the both the Virology and Microbiology departments, within the overall Infection Sciences services.
• To maintain professional competency and dexterity in precision based, physical tasks (keyboard skills), and maintain the levels of concentration required maintaining a quality service.
• To maintain the transfer log database and update when slides/blocks are sent and returned.
• Writing minutes, uploading documents including reference laboratory results and organising meetings
Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.
The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.
The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.
The Hub
The hub is an eight-storey building, and we are working across 10 floors including the ground and lower ground floors. Synnovis’ corporate function operates from the hub on the 8th floor, above the laboratories underneath. This is a total net internal area of almost 10,000m squared across the 10 floors.
Based in Blackfriars, it’s less than a 5 minute walk from Southwark Tube or Blackfriars station and nestled closely to a vast array of entertainment and fabulous places to dine, relax and meet people.
Person specification
Qualifications
Essential criteria
1. Good standard of education – GCSE level or above
Experience
Essential criteria
2. Previous working experience in a secretarial/administrative appointment preferably in a medical environment
Desirable criteria
3. Previous experience in the organising, supervising and monitoring of workflow within an administrative environment
Skills and Knowledge
Essential criteria
4. Office and computer skills (Word, Excel and Access)
5. High degree of numeracy
6. Good communication skills, both written and oral
7. Organising meetings
8. Writing minutes
9. Uploading documents
10. Good interpersonal and team working skills
11. Organisation and planning skills
12. Accuracy
Desirable criteria
13. Audio typing skills
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.
Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location.
For our Permanent workforce we offer a competitive benefits package.
All employees are entitled to:
14. Contributory pension scheme
15. Generous annual leave entitlement
16. Ground breaking development
opportunities
Safeguarding children and vulnerable adults. All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.