The Opportunity: Contract Manager
Contract: Permanent
Location: Lancaster / North West England
The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.
The Impact you will have:
* Identify and address safety concerns for Briggs and customers, promptly escalating issues to relevant personnel for resolution.
* Ensure compliance with LOLER and PUWER obligations, recommending VOR status for overdue equipment.
* Uphold "Safety First" values and adopts the best practices to mitigate risks for Briggs, customers, and third parties.
* Act as the primary contract manager for customers in your area, also covering local sites. • Organize, document, and circulate action-oriented review minutes within three working days.
* Build and maintain strong, long-term relationships with customers and internal departments for business continuity.
* Analyze NPS scores to identify and address areas for improvement and implement solutions.
* Track contract performance and profitability through tools like BE Portal, Power BI, and CPO.
* Identify and recover additional contractual costs, such as damage or excess hours, and propose resolutions.
* Identify and share potential growth opportunities with relevant stakeholders.
* Collaborate with credit control, service teams, and stakeholders to support debt recovery efforts.
* Identify process enhancements to improve business efficiency and ease of collaboration. Drive internal teams to deliver top-tier customer service, striving for satisfaction and excellence.
What will help you to excel in this role:
* Demonstrable experience in contract management
* Ability to judge and adapt to change of deadlines or workload to meet the needs of the customer and our business.
* Demonstrable an understanding of industry regulations, restrictions, and laws, and ensures Engineering Team adheres to all regulations.
* Customer service skills (both internal and external) and the ability to present.
* Strong IT skills, telephone etiquette
* Well organised, structured and motivated
* Communication skills (interact with all levels within an organisation)
* Demonstrable knowledge of MHE and various contract types
What you can expect from us:
* Negotiable base salary, compnay car and bonus
* Future development and career opportunities
* Contributory pension scheme with employer contributions up to 6%
* Profitshare bonus based on business performance
* Paycare and eyecare health scheme
* High street discounts
What's next
* If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
* Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
* If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met
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