About Chemist4U Chemist4U is one of the UK’s largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers’ doors. Join us and be part of a company that’s transforming healthcare and making a real difference every day. Our purpose Making medication and care faster, simpler and safer so people stay well for longer. Our mission Empower everyone to take control of their health by providing world class technology and pharmacy services. Our values • Collaboration • Integrity • Positivity • Growth • Customer centricity We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being. About the role Job type: Permanent Salary: Competitive Working Pattern & Hours: Monday-Friday, 37.5 hours per week Location: Hybrid/Flexible (Office located: Lancashire, WN8) We are looking for a commercially minded and data-driven Operations Analyst to join our FP&A team. This role sits at the intersection of finance, operations, and data, acting as a key business partner to operations and the senior leadership team. You will provide insight into the efficiency and cost-effectiveness of our warehouse and delivery operations. Your analysis will directly inform operational planning, resource allocation, and commercial decision-making, ensuring that operational performance drives sustainable profitability. This is a high-impact role suited to someone who thrives in a fast-paced environment, is naturally curious, and takes ownership from day one. This role is critical in ensuring that our operations are efficient, scalable, and financially sound. Your insights will directly shape operational strategy, resource planning, and profitability. c Key Responsibilities As the Operations Analyst, you will be responsible for the following key areas: Operations & Commercial Performance Analyse operational performance metrics, including: • Cost to serve by channel, customer, or order type • Unit economics of delivery and fulfilment • Time from order to dispatch and delivery performance • Resource utilisation in warehouses and distribution networks • Support operational budgeting, forecasting, and scenario planning • Evaluate the financial impact of operational decisions, ensuring alignment with overall business profitability. Warehouse & Delivery Analytics • Develop and maintain dashboards to track key operational KPIs • Identify bottlenecks, inefficiencies, and opportunities to reduce costs or improve service • Analyse fulfilment, picking, packing, and delivery workflows for optimisation • Support process improvement initiatives with data-driven recommendations. Business Partnering & Insight • Act as a key partner to the Operations Director and Senior Leadership Team, translating complex operational data into actionable insights • Provide reports and analysis to support decision-making at a senior level • Proactively identify trends, risks, and opportunities to improve operational efficiency and profitability. Data & Reporting • Build dashboards and visualisations to communicate insights clearly • Develop scalable reporting solutions and ensure data integrity across operational metrics • Work cross-functionally with IT, logistics, and finance teams to integrate systems and improve data visibility. About You You have strong experience in FP&A, commercial finance, or operations analytics, ideally within a warehouse, logistics, or supply chain environment. You’re highly proficient in data tools and visualisation platforms, with a solid understanding of warehouse operations, delivery metrics, and unit economics. You combine strong financial and commercial acumen with the ability to translate complex data into clear, actionable insights, working confidently across teams and influencing senior stakeholders. Qualifications & Experience To be successful for this role, you will need to demonstrate the following skills and experience: • Strong experience in FP&A, commercial finance, or operations analytics, ideally within warehouse, logistics, or supply chain environments • Advanced proficiency in data tools (e.g. SQL, Python, Snowflake, Business Central) and data visualisation platforms (e.g. Power BI, Omni, Tableau or Quick Sight) • Solid understanding of warehouse operations, delivery metrics, and unit economics • Strong financial and commercial acumen, with the ability to link operational insights to P&L impact • Experience working with large datasets and building scalable reporting solutions • Ability to communicate complex analysis in a simple, compelling way • Highly proactive, self-starter mindset with strong ownership and accountability • Comfortable working cross-functionally and influencing senior stakeholders. Desirable • Experience in high-growth eCommerce or logistics businesses • Familiarity with process improvement methodologies (e.g. Lean, Six Sigma) • Understanding of warehouse management systems. Company Benefits Working with an NHS-focused organisation means doing work that truly matters, every day, you’ll help make a real, positive impact on the lives of patients across the UK and Ireland. And that’s just the start. We also offer: • Discounted gym membership • Funded training • Enhanced Maternity & Paternity • 30 days’ annual leave, including Christmas Day, Boxing Day, and New Year’s Day, with all other bank holidays flexible to take at your convenience • Health & Wellbeing benefits • Staff discount • Sick Pay Scheme • Blue light card membership is available • Free seasonal flu vaccination • Regular social events. We’d love to hear from you, so please apply as soon as possible. The role is open until Friday 22nd May 2026 but may close earlier if we receive a high number of applications. We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, such as support with your application, interview arrangements, or assessment, please let us know, and we will be happy to help. You can email [email protected] At Chemist4U (Innox Trading Ltd), we take your privacy seriously. Any personal data you provide during the application process will be used solely for assessing your suitability for the role, communicating with you, and completing necessary recruitment checks. We only share your information with internal hiring teams and trusted third-party partners involved in the recruitment process. Your data will be retained for up to 12 months, unless you ask us to delete it sooner or provide consent for us to keep it on file longer. For more information about how we handle candidate data or to exercise your rights, please contact [email protected]