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Salary:
£12.33 per hour plus the opportunity to earn incentives.
Operational Hours:
10am – 8pm, Monday to Friday
About Us:
This challenging and rewarding role in partnership with SKY offers generous bonus incentives.
At Firstsource, everything we do is centered around people. With us, you can learn new skills and develop your career. As a SKY agent, you will receive a free Sky TV package and discounted prices on other SKY products!
Your main responsibilities will include:
1. Conducting outbound calls to SKY customers about topics such as premium upgrades, broadband upgrades, and assisting customers who are considering leaving Sky.
2. Providing excellent customer service.
3. Retaining customers by engaging in meaningful conversations and reviewing their packages to suit their financial circumstances.
Requirements or Skills:
1. Previous experience in sales, whether face-to-face or contact center-based.
2. Target-driven with a proven track record of achieving results.
3. Self-motivated in a competitive environment.
4. Passion for people and providing the best products and service.
5. Ability to understand customer needs effectively.
6. PC literacy.
7. Salary: £12.33 per hour plus incentives, including a monthly bonus structure.
8. Benefits include a free Sky TV package (including Sports & Cinema!), free healthcare, and discounts for high-street shops, restaurants, and days out.
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