Complaint Resolution Administrator
Our vision is to create communities where everyone has a safe home in a place where theyre proud to live. Were big and were local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate.
Its also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, youll embrace our Values to inspire others as well as yourself to be
Honest
Efficient
Accountable
Respectful
Trusted
Youll demonstrate our HEART values in your behaviours. Youll:
Be authentic, open and transparent in your actions and words
Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money.
Take responsibility for delivering excellence and own your own actions.
Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do.
Do what you say you will and be relied upon to keep your promises.
And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing.
The role
Reporting to the Head of Complaints Resoluti...