ICT Support Technician (2nd Level)
Role: ICT Support Technician (2nd Level)
Department: Digital Services
Grade: 5 (£28,778 - £32,097)
Responsible to: Head of Customer Services and Support
Campus: Belfast
(Full-Time, Permanent)
Job Purpose:
Are you passionate about technology and looking to kickstart your career in IT? Join our dynamic Digital Services team as an ICT Support Technician at Ulster University, where you'll play a vital role in providing essential IT support to staff, students, and visitors across campus. This is an entry level role perfect for individuals looking to grow and advance their skills in a thriving IT environment. This role offers not only hands on experience, but ample opportunity for career progression.
As an ICT Support Technician, you will deliver 2nd line IT technical support by resolving a range of IT issues supporting staff, students, and visitors with technical problems based at your campus location. You'll troubleshoot and solve escalated issues, delivering solutions that keep the university running smoothly. The role requires an understanding of IT Service Management and knowledge of current computing technologies, as entry level post, a training and development plan is scheduled.
Closing Date: 28th September 2025 at 23:30
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route.
If you have any specific queries regarding this post, please contact the named email address for the vacancy, as listed on the main current vacancies landing page.
If you have any specific queries regarding eligibility to work in the UK, our Resourcing Compliance team may be able to help: Resourcing-
We may create a 12-month waiting list for same or similar roles within the Department / Faculty. The University reserves the right to extend the waiting list across the University if required for certain posts.
Ulster University holds a silver Athena SWAN Award in recognition of our commitment to advancing Gender equality. You can read more about what this means at and on our university website University has a range of initiatives to support a family friendly working environment, including flexible working.
Job ID :
038047
Location :
Belfast
Close Date :
28-Sep-2025