Our public sector client are looking for a PA (Committee Support and PA to Director) to join them.
Location – Glenfield
Job Purpose
Provide proactive, high-level executive support to the Director, managing their diary, communications, and priorities. Act as a key coordination point across a large, complex department with a £350m budget covering adult social care, community services, adult learning, cultural services, and the records office.
Key Responsibilities
* Diary & Inbox Management: Proactively manage a complex diary and high-volume inbox, ensuring priorities are met and actions progressed.
* Gatekeeping & Coordination: Act as first point of contact, redirecting issues appropriately and coordinating with senior managers and their PAs.
* Stakeholder Liaison: Arrange meetings and liaise with internal leaders, external partners, providers, and elected councillors (including lead members).
* Complaints & Case Tracking: Monitor complaints, queries, and escalations, ensuring timely follow-up and resolution while maintaining oversight of key risks and pressures.
* Line Management: Manage two PAs supporting Assistant Directors, ensuring consistency, performance, and effective workload distribution.
* Governance Support: Prepare and coordinate committee reports in line with formal approval processes (subject to potential future change).
* Confidentiality & Compliance: Handle sensitive information appropriately and comply with GDPR and organisational standards.
Working Arrangements
* Primarily office-based, with limited flexibility for occasional remote working.
Person Specification
Essential
* Experience supporting senior executives in complex organisations
* Strong diary and email management skills
* Excellent communication and stakeholder management
* Ability to handle confidential information with discretion
* Strong organisational skills and ability to manage competing priorities
* Experience of line management or team coordination
Desirable
* Experience in local government, health, or public sector
* Knowledge of governance/committee processes
* Experience handling complaints or casework
Key Competencies
Proactive, organised, resilient, detail-oriented, with strong judgement, leadership, and coordination skills