Our client, a specialist B2C solution provider is looking for 2 people with excellent communication skills to assist them converting incoming leads. They put a lot of money and time into lead generation and as a result, have more enquiries coming in than they are currently able to speak to. As such, we are looking for people who are comfortable in a phone-based position with a high emphasis on customer service.
The role is primarily outbound, calling people back who have made an enquiry into their services. Duties will include: –
* Outbound customer contact (B2C)
* Explaining the features and benefits of their service
* Answering queries, explaining the process, and ensuring the prospective customer has the information they need to make a decision
* Either booking them an appointment with the consultancy team or allowing the customer to think about the decision and following up a few days later
* Performing all necessary administration
This role would suit someone who has either tried sales and doesn’t like the “cold” aspects or someone with a strong customer service background who is looking to be able to earn a bonus as well as a basic salary.
The successful candidates will be able to demonstrate: –
* A polite and professional phone manner – the nature of their clientele is that they are usually quite affluent and based all over the country
* Excellent rapport building skills with the ability to explain features and benefits of the service, discuss pricing and deal with customer questions
* Strong organisation skills, with excellent administration skills in order to ensure each prospective customer is contacted and followed up
* The ability and confidence to convert the lead into an appointment
Any kind of background in sales would be a benefit but this is a “soft sell” – we are not looking for people who do 100 calls per day or have an aggressive sales approach; spending time with each prospect to ensure they are happy, whether or not they end up taking up the service and dealing with them in a professional manner is the style which will gain success here.
Base salary is £23,000 and bonus is £600/month – this was hit 80%+ of the time by the team last year. Send your CV in the first instance for more information.
To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this Lead Converter – 100% Warm Leads role, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.
Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this Lead Converter – 100% Warm Leads vacancy. Grassroots Recruitment is an equal opportunities.
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