Responsibilities
1. Provide accurate and straightforward information to our advisors and customers, understand customer requests and identify what is required
2. Maintain customer accounts, with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales
3. Own all requests and enquiries from end to end, delivering a personal service
4. Constantly search for additional knowledge to help you provide support to advisors, clients and colleagues
5. Identify ways in which we can continue to improve the way we do things
Key Knowledge, Skills & Experience:
This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable:
6. Experience of customer service and administrative environments (preferably in financial services, but not essential)
7. Experience of handling calls in a busy Call Centre environment where high standards, productivity and quality are essential
8. Organisational skills
9. Ability to connect and build rapport where appropriate
What we offer:
10. Generous pension (up to 13%pany contribution)
11. Eligibility for annual performance bonus
12. 30 days' holiday per year plus bank holidays (32 in Scotland)
13. Private medical insurance
14. Critical Illness cover (subject to T&C)
Work Level: Colleague
Recruiter Name: Sarah Mathers
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diversemunities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also wee those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we wee applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg
Job ID R13972