đź’» 3rd Line IT Engineer
đź’µ Up to ÂŁ45,000
đź“Ť Maldon, Essex
We’re working with a well-established, friendly Managed Service Provider (MSP) based in Maldon, Essex, who are looking for a 3rd Line IT Engineer to join their growing team.
This is a fantastic opportunity for a skilled, experienced engineer who enjoys solving complex technical issues, working with a broad range of technologies, and being part of a relaxed, supportive company that values professional development.
If you’re looking for a senior role with real variety, plenty of autonomy, and ongoing opportunities to gain further certifications, this could be a perfect fit.
The Role:
As a 3rd Line Engineer, you’ll be a senior technical point of escalation within the business, supporting both the Service Desk team and clients directly. You’ll work on high-level troubleshooting, complex technical issues, and project delivery, as well as providing occasional on-site support to clients.
Key Responsibilities:
• Act as the senior escalation point for complex technical issues (remote and on-site)
• Provide expert support across servers, networks, cloud services, and security
• Assist with the design, delivery, and implementation of IT projects
• Mentor and support junior members of the team
• Troubleshoot and resolve critical hardware, software, and networking problems
• Build and maintain strong client relationships through excellent service delivery
About You:
• Strong experience in a senior IT support role (MSP experience highly desirable)
• Excellent troubleshooting skills across Microsoft environments, including:
âś” Microsoft 365 & Azure
âś” Windows Server (2016/2019/2022)
âś” Active Directory, Group Policy, DNS, DHCP
âś” Networking fundamentals (firewalls, switches, routers)
âś” Virtualisation (Hyper-V/VMware)
• Experience with project work, migrations, and installations
• Excellent communication and customer service skills
• Full UK driving licence (essential for client site visits)
• Relevant industry certifications (desirable – but full support provided if you’re working towards them)
What’s in it for you?
âś” Up to ÂŁ45,000 salary (depending on experience)
âś” Relaxed, friendly working environment
âś” Structured training & funded certifications
âś” Senior technical role with autonomy and variety
âś” Ongoing career progression opportunities
âś” Regular team events and a positive, supportive culture
If you’re an experienced 3rd Line Engineer looking for your next challenge with a genuinely nice company that invests in its people — apply now!