Job summary
Libertatem Healthcare Group is seeking a passionate and experienced Complex Care Support Worker to join their team in Rockland St. Mary, near Norwich. This is a rewarding and engaging role in complex clinical care, providing support to a young man with complex needs including seizures, mobility issues, and learning difficulties. The successful candidate will work closely with the client and his family to help him live life to the fullest, while ensuring his safety and well-being.
Main duties of the job
As a Complex Care Support Worker, you will be responsible for providing physical and emotional support to the client, following a detailed care plan with precision. This will include monitoring and responding to seizures, administering rescue medication, supporting daily/nightly bowel and urinary programmes, managing mobility and physiotherapy exercises, and providing manual handling assistance. You will also be required to use various medical equipment such as NG tubes, suction equipment, and BiPAP machines. The role demands strong communication and interpersonal skills, as well as a compassionate, patient, and empathetic nature to build a trusting relationship with the client and his family.
About us
Libertatem Healthcare Group is a leading provider of specialist care and support services, dedicated to delivering exceptional care and promoting independence for individuals who have experienced personal injury or medical negligence. The company is proud to be rated 'OUTSTANDING' by the Care Quality Commission and is a registered provider with CIW in Wales.
Details
Date posted
13 February 2026
Pay scheme
Other
Salary
£14.68 to £15.20 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
Job locations
Libertatem Healthcare Group
Norwich
NR14 7AH
Job description
Job responsibilities
Join Our Team as a Complex Care Support Worker – Make a Real Difference
Are you looking for a rewarding and engaging role in complex clinical care? We're offering an exciting opportunity for a support worker to work alongside our client with complex needs in Rockland St. Mary, near Norwich.
Pay: £14.68 per hour weekdays, £15.20 per hour weekends.
Hours: Waking nights, up to 40 hours per week (19:30 - 07:30)
About the Role
You'll be supporting a young man in his 20's who has complex needs due to Alfie's syndrome and spinal injury, including: seizures, mobility issues and learning difficulties. We're looking for someone with experience in complex care and the ability to build a strong, supportive relationship through clear communication and empathy.
He lives at home with his loving and lively family. He enjoys football, baking, quiz shows and chatting - his favourite topics range from Peppa Pig to world politics. He's warm, funny, and truly inspiring. Your role will be to support him physically and emotionally, helping him live life to the fullest.
What We're Looking For
Due to the client's needs, we're seeking a female support worker with:
* A genuine passion for care and making a difference
* Strong communication and interpersonal skills
* Compassionate, patient, and empathetic nature
* Reliable, committed, and flexible approach
* Experience in complex care and managing challenging behaviours
* Ability to work independently and as part of a team
You'll need to be confident working independently and collaboratively, with the ability to build a trusting relationship with the client and her family.
Key Responsibilities
* Following a detailed care plan with precision
* Monitoring and responding to seizures and epilepsy-related symptoms
* Remaining vigilant and ensuring safe seizure management
* Administering rescue medication if required, according to the care plan
* Providing reassurance and safety during post-seizure recovery
* Supporting a daily/nightly bowel and urinary programme
* Managing mobility and physiotherapy exercises
* Providing manual handling assistance (including transfers)
* Delivering medication safely and accurately
* Feeding via jejunal tube
* Using NG tube for drainage and bipap machine for breathing support
* Using suction equipment when needed
* Ensuring a calm and attentive atmosphere as the client may tire easily
Why Join Us?
As part of Libertatem Healthcare Group (a Sonderwell company), you'll be joining a team dedicated to delivering exceptional care and promoting independence.
Benefits include:
* Access to our benefits and communication platform
* Exclusive discounts at thousands of retailers
* Wellness Centre and financial wellbeing support
* Gym membership and healthcare cash plan discounts
* Employee Assistance Programme (EAP)
About Libertatem Healthcare
We specialise in supporting individuals who have experienced personal injury or medical negligence. Our care packages are tailored to each client, with independence and communication at the heart of everything we do.
Apply Now
If you're passionate about making a difference and want to be part of a supportive, values-driven team, we'd love to hear from you.
Contact:
#Libertatem
Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that both adult's and children's wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work.
We are proud to be rated OUTSTANDING by the Care Quality Commission and are a registered provider with CIW in Wales.
Job description
Job responsibilities
Join Our Team as a Complex Care Support Worker – Make a Real Difference
Are you looking for a rewarding and engaging role in complex clinical care? We're offering an exciting opportunity for a support worker to work alongside our client with complex needs in Rockland St. Mary, near Norwich.
Pay: £14.68 per hour weekdays, £15.20 per hour weekends.
Hours: Waking nights, up to 40 hours per week (19:30 - 07:30)
About the Role
You'll be supporting a young man in his 20's who has complex needs due to Alfie's syndrome and spinal injury, including: seizures, mobility issues and learning difficulties. We're looking for someone with experience in complex care and the ability to build a strong, supportive relationship through clear communication and empathy.
He lives at home with his loving and lively family. He enjoys football, baking, quiz shows and chatting - his favourite topics range from Peppa Pig to world politics. He's warm, funny, and truly inspiring. Your role will be to support him physically and emotionally, helping him live life to the fullest.
What We're Looking For
Due to the client's needs, we're seeking a female support worker with:
* A genuine passion for care and making a difference
* Strong communication and interpersonal skills
* Compassionate, patient, and empathetic nature
* Reliable, committed, and flexible approach
* Experience in complex care and managing challenging behaviours
* Ability to work independently and as part of a team
You'll need to be confident working independently and collaboratively, with the ability to build a trusting relationship with the client and her family.
Key Responsibilities
* Following a detailed care plan with precision
* Monitoring and responding to seizures and epilepsy-related symptoms
* Remaining vigilant and ensuring safe seizure management
* Administering rescue medication if required, according to the care plan
* Providing reassurance and safety during post-seizure recovery
* Supporting a daily/nightly bowel and urinary programme
* Managing mobility and physiotherapy exercises
* Providing manual handling assistance (including transfers)
* Delivering medication safely and accurately
* Feeding via jejunal tube
* Using NG tube for drainage and bipap machine for breathing support
* Using suction equipment when needed
* Ensuring a calm and attentive atmosphere as the client may tire easily
Why Join Us?
As part of Libertatem Healthcare Group (a Sonderwell company), you'll be joining a team dedicated to delivering exceptional care and promoting independence.
Benefits include:
* Access to our benefits and communication platform
* Exclusive discounts at thousands of retailers
* Wellness Centre and financial wellbeing support
* Gym membership and healthcare cash plan discounts
* Employee Assistance Programme (EAP)
About Libertatem Healthcare
We specialise in supporting individuals who have experienced personal injury or medical negligence. Our care packages are tailored to each client, with independence and communication at the heart of everything we do.
Apply Now
If you're passionate about making a difference and want to be part of a supportive, values-driven team, we'd love to hear from you.
Contact:
#Libertatem
Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that both adult's and children's wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work.
We are proud to be rated OUTSTANDING by the Care Quality Commission and are a registered provider with CIW in Wales.
Person Specification
Qualifications
Essential
* To be considered for this role, you will need to have previous experience in complex care and the ability to manage challenging behaviours. You should also possess strong communication and interpersonal skills, as well as a genuine passion for care and making a difference. The client's needs require a female support worker, and you will need to be confident working both independently and as part of a team.
Person Specification
Qualifications
Essential
* To be considered for this role, you will need to have previous experience in complex care and the ability to manage challenging behaviours. You should also possess strong communication and interpersonal skills, as well as a genuine passion for care and making a difference. The client's needs require a female support worker, and you will need to be confident working both independently and as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Enviva Complex Care
Address
Libertatem Healthcare Group
Norwich
NR14 7AH
Employer's website
(Opens in a new tab)
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Employer details
Employer name
Enviva Complex Care
Address
Libertatem Healthcare Group
Norwich
NR14 7AH
Employer's website
(Opens in a new tab)
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