Department: Front and Back of House Responsible to: House Manager Hours of work: 10am 4pm Flexibility is essential and some weekend work will be required,throughout the year Purpose of the job Support the House Manager in the day to day running of an aparthotel building in Manchester City Centre. You will support the House Manager in ensuring there is a consistent, coordinated and appropriate approach to meeting individual guest and fellow team member needs. You will assume delegated responsibility for the property operation and guest servicing in the absence of the House Manager. Key duties and tasks: Every working day(60% of the role) Back-of House Planning ahead by Receiving or preparing the cleaning roster for 24 hours ahead Place Rubbish Bins out for daily collection Strip the bedding and rubbish removal from the scheduled check-outs Match bedding for the scheduled check-ins and deliver into the units ahead of the cleaners Prepare the laundry bins for delivery/ collection Collecting recycling bins,transfer contents to the appropriate waste collection areas,and return bins. Promptly report any defects or problems arising in all areas. Replenishing guest supplies, housekeeping supplies and other inventory as required. Check apartment inventory on check-out to replenish for next-check-in Front-of House Greeting guest arrivals (in the absence of the House Manager) Handling escalated on-property requests and complaints delegated by the remote helpdesk Encode and Issue back-up keycards Manage the luggage store Handling adhoc guest requirements after check-in, during their stay and at departure. Occasional(30% of the role) Greeting and marshalling contractors in and out of the building Maintain general safety and tidiness of the storage area. Check and store incoming deliveries of general items from suppliers. Undertake general maintenance tasks. Miscellaneous (10% of the role) Performing other related duties as required, in order to ensure the provision of an effective and efficient service across the aparthotel at all times.