You will support the Customer Service Supervisor to ensure that our customers’ needs are exceeded at all times. This will involve dealing with customers on reception, settling invoices at pay points, providing fast and efficient service on our checkouts, and collaborating with other members of the store team in various departments.
Responsibilities
* Support the Customer Service Supervisor in all duties.
* Ensure that all customer account due diligence is accurate and up-to-date.
* Provide an environment where fast and efficient service is delivered.
* Take ownership of the customer service operation in the absence of the Supervisor.
* Lead from the front and prioritise workload effectively.
* Maintain great communication with customers and other areas of store operation.
Key Traits and Skills
* Excellent eye for detail, especially with administrative duties.
* Dynamic, energetic, and driven to deliver fast and efficient service.
* Strong communication skills.
Legal and Accessibility Information
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
Booker is a Disability Confident Committed Leader and we commit to providing a fully inclusive and accessible recruitment process. For further information on accessibility support, please contact recruitment@bookergroup.com.
We do not accept applications from individuals below the age of 18 for required shift times or roles mentioned above.
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