Reception and Facilities Supervisor (Workplace Supervisor)
Responsibilities include the smooth running of day-to-day activities, including workplace hosts roles; dealing professionally with external and internal clients, both face to face and via the telephone, and ensuring the team delivers an exceptional guest experience.
Monday - Friday
Full time - 40 hours a week
Working hours between 8am - 6pm
Responsibilities
* Client & Guest Experience
o Lead the Hosts team to deliver seamless, high-quality guest experiences aligned with service expectations.
o Lead the proactive identification, reporting, and investigation of near misses, incidents, and hazards.
o Oversee daily operational activities to uphold a secure, accessible, and regulation-compliant workplace, ensuring alignment with health, safety, and legal standards.
o Lead by example in operational delivery, ensuring team adherence to SLAs and company protocols. Facilitate ongoing training to embed best practices and continuous improvement.
o Act as the primary point of contact for day-to-day client interactions, ensuring prompt resolution of queries and clear communication.
o Build professional relationships with key stakeholders to understand and meet individual requirements.
o Ensure all guests receive a warm welcome and consistently excellent service.
* Meeting Rooms & Events
o Manage end-to-end delivery of meeting room and event services, including AV audits, hospitality, and bookings.
o Coordinate large-scale meetings and events (e.g. senior management or group-wide events), including setup and support.
o Liaise with Hosts to ensure meeting rooms are prepared and events run smoothly, occasionally supporting early morning or evening events.
o Assist with hospitality duties such as waitressing, serving drinks, and managing registration desks.
o Maintain and update the NFS room booking system, ensuring accurate entries and diary updates.
o Ensure all meeting room requests are fulfilled in line with SLAs and clients are kept informed.
o Oversee timely and accurate delivery and collection of hospitality orders.
* Operations & Service Delivery
o Utilize CAFM, NFS, and other platforms to manage service requests, bookings, and reporting.
o Monitor SLAs and performance metrics to identify trends and drive service improvements.
o Conduct daily floor walks, meeting room checks, and consumables audits, ensuring issues are actioned and tracked.
o Resolve operational issues and escalate where necessary.
o Maintain high standards to consistently exceed customer expectations.
o Coordinate all workplace tasks, ensuring clear communication and adherence to requirements.
* Team Leadership & Development
o Lead and develop a high-performing team, setting SMART objectives and supporting growth through PDPs, PIPs, and training plans.
o Manage recruitment, onboarding, and training of new starters.
o Arrange weekly team rosters and cover, monitor attendance, and validate timesheets.
o Conduct regular 1-to-1s and team meetings, promoting a positive and collaborative team spirit.
o Ensure team compliance with site rules, appearance standards, and uniform policies.
o Address people-related matters proactively, aligned with company values and the One Code.
* Health, Safety & Compliance
o Deliver monthly Toolbox Talks and ensure training records are up to date.
o Ensure team members are fully compliant with QHSE Site File and SOPs.
o Report and escalate maintenance, IT, or health and safety concerns promptly.
o Support implementation of evacuation procedures and health & safety briefings for guests.
o Maintain cleanliness and upkeep of allocated areas.
* Technology & Administration
o Provide IT assistance and ensure AV equipment is set up for meetings.
o Use Excel, Word, and other tools for data entry and communication.
o Ensure visitors are logged into the building database accurately.
o Submit weekly/monthly MI reports in a timely manner.
* Business Development & Strategy
o Contribute to service improvements and business development initiatives.
o Maintain awareness of Signature and outsourced service offerings.
o Support internal/external audits, ISO accreditations, and readiness for bids and tenders.
o Champion workplace policies such as the clear desk policy and best practice standards.
* Professional Conduct
o Uphold confidentiality, integrity, and the values of Signature and TLT.
o Demonstrate a positive, professional, and courteous manner at all times.
o Communicate effectively with all stakeholders and act as the central contact for service lines, contractors, clients, and guests.
Company information
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP, Salary Finance with access to earned pay before payday, and a Choices benefits platform to tailor benefits. Additional programs include MiDeals discounts, cycle-to-work, life cover, save-as-you-earn, and Mitie matching shares. We recognize employees with Mitie Stars and offer opportunities for career progression and development.
We are committed to inclusive recruitment. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please let us know by emailing us.
Since 1987, Mitie has 76,000 employees and operates globally as a leading facilities management and professional services company serving banking, government, hospitals, and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Administrative
* Industries: Facilities Services
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