Job Title: Customer Experience Assistant - Reduced YearSalary: £24,308 pro rata, per annumClosing Date: 2026-03-19About the RoleThis is a reduced year role: 37 hours per week, 38 weeks per year. We are seeking a Customer Experience Assistant to become part of our team at the new Pudsey Sixth Form Campus. We are a friendly and enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding customer experience to our students, visitors, and stakeholders.You will be part of a constantly growing team of customer experience assistants working on a busy reception, no one day is the same, you will deal a variety of enquiries including giving information and guidance to potential and current students to guide them to their chosen course and career path.We take pride in guiding our students on their journey to achieve their aspirations. Our perfect day is to see all our students start their college day with a smile and to have fun while they learn!We are a part of a 50 plus strong Customer Experience, Student Recruitment Department and we are located in central Leeds with easy access to the train and bus station. Our customer experience teams are located at various campus sites across Leeds and are part of Luminate Education Group. *Actual salary for 37 hours over 38 weeks will be £21,612 per annumWhat You Will DoGreet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders.To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.Provide information and guidance to current and potential students on their journey from application to enrolment.Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.Take an active part in all college student recruitment related events such as open days and curriculum specific activities.Promote course specific curriculum programs and activities.Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional SaturdayAbout YouRelevant Customer Service qualification/training/experience.Experience of working in a customer focused role/environment.Good IT skills and knowledge of Microsoft Office/Google application.Knowledge of data protection and confidentiality requirements.Good communication skills.Good attention to detail and accuracy.Problem Solving skills.Literacy and Numeracy at Level 2 or above.Must be willing to work across campuses within Leeds City Centre and Pudsey.BenefitsThe group offers a range of excellent benefits, including:Annual leave: Curriculum and Management: 44 days plus bank holidaysCurriculum support and business support: 39 days plus bank holidaysPension schemes with generous employer contributions:Teachers’ Pension SchemeLocal Government Pension SchemePeople’s Pension SchemeCPD opportunities:Annual staff conference plus 2 additional staff development days.Qualifications including PGCE, Apprenticeships, Leadership and Management courses.Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.About UsLuminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to people’s lives through genuinely transformative education and training.We offer a wide range of job vacancies across our business support functions - Finance, Human Resources, ITSS, Marketing, Communications, Executive Support, Estates and Food Services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress.As an education provider, we are committed to lifelong learning and investing in our workforce, and you’ll have access to a broad variety of training and professional development designed to help you continually develop and grow.Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC), University Centre Leeds, Leeds Sixth Form College and Yorkshire Centre for Training & Development.SAFEGUARDINGAt Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.EQUALITY, DIVERSITY AND INCLUSIONWe recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential. Diversity is important to us, but inclusion is equally, if not more important. It’s not just about having the representation but also providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.RECRUITMENT AGENCIESWe kindly request that recruitment agencies do not forward any unsolicited CVs in relation to any of our advertised roles or speculatively. If we require support with any of our vacancies we will get in touch with agencies directly. We do not recognise submissions of unsolicited or speculative CV applications from recruitment agencies. We shall not be liable for any fee / commission in the event we employ a candidate that may have been submitted as an unsolicited/speculative application from an uninstructed recruitment agency.