We are hiring a customer servicerepresentative to manage customer queries and complaints. You willalso be asked to process orders modifications and escalatecomplaints across a number of communication channels. To do well inthis role you need to be able to remain calm when customers arefrustrated and have experience working with computers.
Responsibilities:
* Maintaining a positive empathetic and professionalattitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through variouschannels.
* Acknowledging and resolving customercomplaints.
* Knowing our products inside andout so that you can answer questions.
* Processing orders forms applications andrequests.
* Keeping records of customerinteractions transactions comments and complaints.
* Communicating and coordinating with colleagues asnecessary.
* Providing feedback on theefficiency of the customer service process.
* Managing a team of junior customer servicerepresentatives.
* Ensure customer satisfactionand provide professional customer support.