Job Description
IT Support Engineer - Onsite | 5-Week Contract | £170-£180/day + Holiday PayLocation: St James's, London SW1YDuration: July 21 - August 26 (ASAP Start)Schedule: 5 days per week, office-based
A leading organisation is seeking an experienced IT Support Engineer for a 5-week onsite contract. The role combines day-to-day service desk responsibilities with high-level VIP support. The ideal candidate will be confident working in a fast-paced, professional environment, supporting senior executives and maintaining critical IT systems.
Key Responsibilities:
Service Desk Support:
* Manage incidents and service requests from creation to resolution
* Prioritise, assign, and escalate tickets in line with SLAs
* Collaborate with 1st Line and backend support teams for troubleshooting
* Communicate clear, user-friendly updates to end-users
* Accurately log all calls and issues in the service management system
* Use knowledge bases to support a wide range of applications and services
VIP and Desk-Side Support:
* Provide onsite and remote support to executives and senior stakeholders
* Support approx. 50 users at the London head office
* Assist with international conference calls, board meetings, and AV setups
* Manage onboarding equipment (laptops, desktops, mobile phones)
* Maintain meeting room technology and vendor support contracts
* Oversee the desk booking system
Required Skills and Experience:
* Crestron MTR video conferencing systems
* Dell laptops, Apple iPhones/iPads, Android (Samsung)
* Office 365 Suite and Admin Portal
* ManageEngine Service Desk & Endpoint Central
* Network troubleshooting and diagnostics
* VPN clients, AirWatch MDM, PingOne 2FA, 8x8 Telephone
This is an excellent opportunity for a skilled support engineer looking for an immediate start in a professional and high-profile environment.
Love Success is acting as an Employment Business in relation to this vacancy.