Hunters Quay is part of the Cove UK family, a holiday village just 1.5 hours away from Glasgow in the town of Dunoon, with panoramic views of Holy Loch.
We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in.
Key Responsibilities:
* Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
* Lead and motivate a team to increase sales and ensure efficiency
* Manage stock levels and make key decisions about stock control
* Analyse sales figures and forecast future sales
* Analyse and interpret trends to facilitate planning
* Work with Head of Retail to record sales figures, analyse data and forward plan
* Ensure standards for quality, customer service and health and safety are met
* Resolve health and safety, legal and security issues
* Respond to customer complaints and comments, where team member is unable
* Organise special promotions, displays and events
* Update colleagues on business performance, new initiatives and other pertinent issues
* Walk the floor and take a 'hands-on' approach, talking to team members, owners and holidaymakers, identifying or resolving urgent issues
* Take the till service as and when required
* Maintain awareness of market trends in the retail industry, understanding forthcoming initiatives and monitoring what competitors are doing
* Make sure shop is laid-out in an appealing and sales-friendly way and is refreshed at regular intervals to keep regular owners engaged and to promote new lines
* Overall responsibility for compliance with UK alcohol, tobacco and medicine laws
Experience/Skills Required:
* Experience leading a team
* Stock management
* Retail systems
* Customer service experience
If you think the perfect candidate is you, then we'd absolutely love to hear from you
Team benefits:
* Career progression
* Employee assistance programme
* Team recognition programme
* 25% off food & drink while on all Cove UK parks
* Generous team discount on Holidays to Cove UK parks
* Free use of swimming pools and gyms on all Cove UK parks
* Long service awards and value recognition
* Company events and incentives
* Refer a friend scheme
* Sales referral scheme
* Fabulous location
We welcome applications from people of all abilities, including those living with visible and non-visible disabilities. We are committed to creating an inclusive workplace and will work with you to accommodate your needs throughout the recruitment process and on the job.