Job Title - IT Operations AnalystSector - Finance Salary - £25,000 - £30,000Location - Central London
This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT.
Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases.
Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support.
Role requirements:
1. Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
2. Hands-on experience with Windows/Linux/Mac OS environments
3. Working knowledge of office automation products and computer peripherals, like printers and scanners
4. Knowledge of network security practice...