Belmont Recruitment are currently looking for a 1st Line Support Technician to work with the East of England Ambulance Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. ey Responsibilities: * Provide first-line technical support to Trust users * Log and manage incoming IT support calls to resolution * Troubleshoot hardware and software issues across a variety of platforms * Maintain and update service records in line with SLAs * Communicate complex IT concepts to non-technical users effectively * Assist in managing infrastructure incidents, outages, and changes * Contribute to the development of service desk procedures and best practices What We’re Looking For: * Excellent communication and customer service skills * Strong organisational ability and attention to detail * Experience in a technical support or service desk environment * Ability to work well under pressure and manage competing priorities * An understanding of ITIL principles and commitment to best practices * Working towards or holding MCP or equivalent qualifications * A proactive and positive attitude with a commitment to continuous improvement Please apply with an up to date CV ASAP if this role would be of interest to you