Job Description
Job Title: Business Assurance Manager
Location: Epsom
Salary: Competitive
Working Hours: 9am - 5.30pm
Working pattern: Hybrid (2 days in the office, 3 days from home)
Reports to: Senior Manager, Assurance
Direct Reports: 10
Regulated Role: Yes - Senior Manager and Certified
*Please note, to be considered for this role you must hold a full UK licence with access to a vehicle due to location
B usiness Assurance Manager
This role is responsible for leading a team of Quality Assurance and Outcomes Testing specialists. You'll plan, manage, and report on their work within a regulated environment, supporting team development, improving operational processes, and helping deliver excellent customer outcomes.
Key Responsibilities:
*
Lead and support the Quality Assurance and Outcomes Testing teams.
*
Oversee reviews of business processes, service quality, performance, and compliance.
*
Design and maintain frameworks to support assurance activities in line with regulatory and business needs.
*
Continuously evaluate the effectiveness of assurance activities and suggest improvements.
*
Develop and support the team through coaching, training, and performance management.
*
Work closely with Training and Competency teams to address business development needs.
*
Present assurance insights and metrics to senior leadership and operational forums.
*
Keep policies and procedures up to date, ensuring proper review and governance.
*
Facilitate calibration sessions to ensure consistent standards across the assurance function.
*
Support annual assurance planning and risk assessments.
*
Promote a culture of continuous improvement and good customer outcomes.
Experience & Skills Required:
*
Experience in managing or leading a team.
*
Strong communication and interpersonal skills.
*
Coaching or training experience.
*
Skilled in Microsoft Office tools.
*
Experience in Quality Assurance or Outcomes Testing functions.
*
Able to simplify complex information for reporting and presentations.
Attributes & Behaviours:
*
Highly organised with strong time management skills.
*
Detail-oriented and quality-driven.
*
Collaborative mindset with strong interpersonal skills.
*
Comfortable working with all levels of the organisation.
*
Adaptable, proactive, and open to change.
*
Capable of managing both policy adherence and customer outcome-focused testing
Benefits:
* Hybrid working (2 days in the office, 3 days remotely).
* Access to car schemes for you and your family.
* Excellent pension scheme with up to 6% employee and 15% employer contributions.
* Generous annual leave (25 days) with holiday purchase options.
* Private Medical Healthcare for you, your partner, and children.
* Group Income Protection cover with wellbeing services.
* Employee Assistance Program and other health initiatives.
* Onsite gym, sports/social club, and other health-focused programs.