Job Title: Customer Service Advisor and Customer Service Team Leader Location: Training full time 4-6 weeks onsite in Knutsford and then will be fully remote Contract: 6 months Hours: Monday - Friday 9-5 Brief overview of the role: Randstad Sourceright, a leading provider, is seeking Customer Service Advisors and Team leaders to join Barclays Bank. The roles are client Outreach linked to the business’s commitment to the Automation/Digitisation Plan. Key Responsibilities: * Provision of customer service through various communication channels including chat, email and phone. * Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. * Collaboration with teams across the bank to align and integrate customer care processes. * Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. * Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. * Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments. * Development and execution of reports and presentations on customer care performance and communicating...