Care Group Support Manager - Paediatrics and Neonates
You will have delegated responsibilities in supporting the Care Group Manager/Deputy Care Group Manager and clinical teams with a wide range of operational and administrative duties, including oversight of the 18‑week RTT pathways and access processes, line‑management of a team of medical secretaries and ward administration staff, and project support and data collection against performance targets as required.
This is the perfect role for anyone wishing to progress into a first‑line management position. The post holder will be a key member of the Care Group Team and will share our commitment to delivering the best possible care to our patients.
For further information or to arrange an informal visit, please contact Deputy Care Group Manager Kellie Birch on 01922 721172 Ext 6309 or email.
Key Responsibilities
* Providing business support to the Care Group, including monitoring of RTT targets where appropriate.
* Managing the work of an administrative function.
* Carrying out administrative tasks.
* Providing day‑to‑day line‑management to the admin team and offering cover for other administrative services within the Care Group.
* Communicating information with patients, relatives and staff on a variety of departmental matters and procedures.
* Communicating complex administrative information to staff from other departments and external contacts.
* Communicating complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required.
* Using judgement when analysing business performance information and making decisions to ensure targets are achieved.
* Developing and implementing plans/work‑streams and managing services/projects to ensure targets are met.
* Communicating with patients on non‑clinical matters (e.g. appointment times, providing directions or explaining local procedures).
* Developing and implementing administration policies for own area of work.
* Maintaining stock levels and making orders through appropriate systems, authorising signatures for small amounts.
* Providing day‑to‑day management to staff.
* Undertaking surveys or audits, including completing staff surveys and basic audit proformas.
* Monitoring and maintaining information systems.
* Developing databases/spreadsheets and collating/reproducing reports on a regular basis.
* Optimising the use of technology for own area of work.
Additional Responsibilities
* Familiarising and complying with relevant operational, personnel, health and safety policies and procedures.
* Actively participating in the Trust appraisal process.
* Maintaining confidentiality at all times in relation to patients, staff and the Trust.
* Adhering to Operational, Personnel, Health and Safety Policies and procedures, including Fire, COSHH, No Smoking and Alcohol.
* Acting as a Change Agent to minimise clinical risk and add value to the patient experience.
* Ensuring a quality‑oriented approach to care that recognises patients' needs and places them at the centre of all activities.
* Participating in personal professional development programmes and encouraging this ethos in other staff.
* Seeking opportunities to develop new knowledge and acquire new skills relevant to the role.
* Working with teams to adhere to financial management controls, identifying areas of efficiency and controlling spend.
* Providing support during tender or procurement exercises.
* Providing general business support to the Divisional Management Team in current service delivery and future service redesign.
We would particularly welcome applications from people from a BME background and people with a disability, as these groups are currently under‑represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.
We support flexible working for all employees and prospective applicants.
Employment Details
* Seniority level: Mid‑Senior level
* Employment type: Contract
* Job function: Information Technology
* Industry: Hospitals and Health Care
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