Overview
Tesco UK • Colchester • Permanent • Apply by 27-Oct-2025
Availability Window: Days From time To time Tue 18:00:00 22:00:00; Fri 08:00:00 18:00:00; Sat 09:00:00 21:00:00
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability windows indicate the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if your available times match closely but not exactly to the times we are advertising, we’d still love to hear from you. Read more in the guidance here.
Customers are at the heart of everything we do.
As the face of Tesco out on the road, our Customer Delivery Drivers meet and converse with customers in their homes every day. This role is about more than just driving: it’s about helping others and delivering great service with a smile.
It’s hands on, physical and full of variety. No two shifts are the same and customers seek help in many ways. Much of the day you’ll feel self-directed, delivering to customers, with a team of Managers and colleagues back at base ready to support you when needed.
Whether you’re seeking flexibility to suit your lifestyle, job stability or a change of career direction, everyone is welcome at Tesco.
What is in it for you
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* 10% off and 15% at pay day weekends with a Colleague Clubcard
* Access to free wellbeing services and resources to support mind, body and life
* Life cover of five times pay and an award-winning pension with matching contributions up to 7.5%
* Benefits to suit you, from discounts and shares to cycle to work schemes
* Uniform provided and policies to support you for life’s moments
* Access to our colleague networks, with information about networks available on request
* Read more about the benefits available for colleagues
You will be responsible for
Delivering your part of the customer shopping trip by:
* Ensuring the van and trays are clean, tidy and organised
* Leaving the back yard clean and picking up litter as needed
* Washing trays as part of the tray wash process
* Loading the van as required and checking the van for roadworthiness
* Talking to the customer about changes to their order, including substitutions, and offering refunds where appropriate
* Taking care of products and deliveries as if they were your own
* Explaining to the customer that substitutions will not incur extra charges
* Delivering during the customer’s time slot
* Calling the customer before arriving if you will be early
* Calling the store/centre if running 30 or more minutes late
You will need
* Build relationships with colleagues to create team spirit and work together to deliver excellent service
* Warm and welcoming interactions with customers and colleagues; take time to understand the customer and say thank you
* Respond quickly to changing customer needs and embrace change within the store
* Be energetic and driven to deliver beyond expectations, balancing home and work life
* Share ideas with your Manager and colleagues on how to improve the store for customers
* A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points
About us
Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship; it means acting as a responsible and sustainable business for all stakeholders, communities and the planet.
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we want you to feel represented and able to be yourself at work. We are a place where Everyone’s Welcome.
We know life looks different for everyone. At Tesco we welcome discussions about flexible working and support during life events.
We are proud to be accredited Disability Confident Leader and are committed to providing an inclusive recruitment process. For information on accessibility support, read more here.
Please note: Tesco will recruit individuals who have passed the school leaver’s age. For the school leaver’s age in your country, read more here.
We can only accept candidates over the age of 18 for roles requiring early morning or late shifts, or involving certain departments.
On occasions with high volumes of applicants, some roles may close earlier than the advertised end date. Feedback is offered to those who attend interviews. For more information about Tesco, please visit www.tescoplc.com
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