German Speaking Customer Service Advisor
Location: Preston, On Site
Salary: £24,810.00 + Bonus’
Our Client:
Our client is looking for a German Speaking Customer Service Advisor to join an industry leader in the Finance sector. This opportunity is offered on a full time and permanent basis Monday to Friday.
Key Responsibilities:
* Answering & making calls from existing and new clients
* Proactively dealing with all queries relating to the business
* Taking payments
* Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams
* Managing email queries
* A professional approach with the ability to build rapport with each customer
* Demonstration extensive knowledge on all our product ranges
* Facilitating calls from B2B and B2C
* Account management
* Translating customer correspondence
* Project Management
* Timely escalation management (internal & external)
Personal Specification:
* German fluent to business level
* Experience of working in a customer service / collections / call centre
* Empathetic
* Self-motivated, with a ‘can do’ attitude
* Attention to detail with high level of communication skills is essential
* Computer literacy
* A passion to deliver the highest quality for our clients customers
* Negotiation skills & conflict resolution
* Ability to multi-task and set priorities
* Dispute resolution
* Delivers expected results, meets KPI’s
* Project management
* Sufficient mathematical knowledge, required for their particular role
Shifts:
* Monday to Friday - 8am-4pm / 9am-5pm