Customer service specialist

Customer Service Specialist - German OR French speaking

Customer Service Specialist - German OR French speaking

The location of the role is Amersham (hybrid working - 3 days per week onsite)

The duration of the contract is 12 months

The pay rate on offer is £15.59 per hour (via PAYE). (37.5 hours per week

)
Preference for candidates who are bilingual in English and German OR Fren

ch
Key accountabilities of the r

• oleEstablishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales te
• amsOpening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely man
• nerInvoicing of service interventi
• onsDispute Handl
• ingDeep dive into stock discrepancies and follow
• upPhysical Inventory supp
• ortActivating contracts within in-house syst
• emsWork as part of a team and adopt a flexible approach to maintain and improve the quality of serv
• iceTo provide excellent customer service for customers, both internal and exter
• nalBuild close relationships with customers and commercial partners and respond to queries in a timely and professional mann
• er.Provide knowledge and accurate information to custome
• rs.Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedur

es.
Experience, Skill requirements & qualificat

• ionsWritten and oral fluency in English (an additional European language Spanish, Italian, French prefera
• bly)Excellent communication and interpersonal sk
• illsExcellent organisational skills and ability to prioritise work
• loadProblem solving skills, initiative, proactive / pre-emptive and strong attention to de
• tailCompetent MS Office skills and be comfortable working with different sys
• temsPrevious client and customer service experi
• enceAbility to work well in a busy customer service environ
• mentAttention to detail and ability to priori
• tiseFlexibility and willingness to work as a team me