Overview
Hazelmere Medical Centre is an established practice situated in the town of Blaby, 5 miles south of Leicester City Centre. The practice has a patient list size of approximately 7500 patients and is a well-established teaching and training practice. The clinical team exists of 3 GP partners, 2 salaried GPs, 3 Physician Assistants, 2 Practice Nurses, 2 Healthcare Assistants and a Practice Pharmacist. Hazelmere Medical Centre is a member of the South Blaby & Lutterworth Primary Care Network.
Job responsibilities
To serve as the first point of contact for patients and visitors, providing a welcoming and efficient front-of-house experience while supporting the clinical and administrative functions of the surgery.
Key Responsibilities:
* Greet patients, visitors, and callers in a professional and courteous manner.
* Assist patients with inquiries, concerns, and other needs.
* Anticipate patient anxieties and maintain a calm and orderly reception area.
Appointments:
* Book, and manage patient appointments using the surgery's appointment system (SystmOne).
* Notify medical staff of patient arrivals and manage the flow of appointments to minimise delays.
* Process appointment requests from patients, staff, and external agencies.
Administrative & Clerical Tasks:
* Answer and transfer phone calls, taking messages when necessary.
* Process incoming and outgoing system messages.
* Handle patient registrations and update patient demographic information in records.
* Scan, file, and retrieve patient-related documents and records.
* Act as a liaison between patients, doctors, nurses, and other medical departments.
Information Management:
* Ensure the confidentiality and integrity of all patients, staff, and practice information in compliance with regulations.
* Maintain and update patient records accurately.
Office Management:
* Monitor and maintain inventory of stationery and office supplies.
* Ensure the reception area and public notice boards are kept tidy.
Qualifications & Skills:
* Excellent communication and interpersonal skills.
* Proficiency with standard office equipment, computer systems, and practice management software.
* Strong organisational and multitasking abilities.
* Ability to maintain confidentiality and handle sensitive information.
* A calm, patient, and friendly demeanour.
* Fast-paced environment requiring adaptability and efficiency.
* Collaborative team environment working closely with medical and administrative staff.
Person Specification
Experience
* A high proportion of the role will be communicating with patients over the phone or face to face. Good communication skills are essential for the role.
* Experience of working within a GP Practice is desirable but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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